We are looking for a Quality Assurance Specialist for a leading iGaming company. The role is based in Sofia, Bulgaria.
Role Summary: Analyze procedures and processes in order to evaluate the quality and efficiency of workers.
RESPONSIBILITIES:
Review and evaluate dealers, presenters/host performance according to the set standards;
Keeps abreast of changes to policies and procedures related to the line of work
Prepare reports to communicate outcomes of quality assurance testing activities;
Identify training needs and suggest training interventions to meet quality standards;
Leads the assigned team, provides feedback to the members and follows up on their progress;
Perform other duties as assigned to support the efficient operation of the department;
REQUIREMENTS:
minimum 6 months, online or land-based casinos (not necessarily as QA) would be an advantage
English and Bulgarian
PC literate
Exceptional presentation skills
Communication and self-control skills
Attention skills
Working on shift patterns: mornings, afternoons and nights
Please note the position is office-based.