We are looking for an IT Support Specialist for a leading iGaming company. The role is based in Sofia, Bulgaria.
Role Summary:
Ensure technological and informatics functionality, according to internal procedures and processes.
RESPONSIBILITIES:
Maintenance of server equipment (router, Wi-Fi, switch, patch panel);
Monitor streaming equipment through graphics and logos: video cameras, audio systems, encoders, systems used by Dealers (PC, scanners, desktops), CCTV systems;
Collaboration with Head of Operations, and Shift Managers in order to resolve errors, by acting immediately for troubleshooting/reparation or replacement of the equipment;
Assurance that all encoders and media servers are technically functional at all tables;
Assurance that the studio is properly lit, and all the video streamed cameras are functional and properly aligned with the game tables;
Online monitoring on the website to make sure that the audio angle of the camera is functional from the player’s perspective;
Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems (components replacement) and installment of new equipment in the system, installing and configuring software packages, installing/configuring peripheral components;
Keep in touch with the ISP supplier in case of internet connection dysfunctionalities in order to solve them;
Report daily incidents;
Keep up to date the workstations evidence: users, configurations, rights allocated on folders, etc) and update/develop periodically the working procedures;
Respond in due time at incidents and assures that there are no violations regarding SLA (measurable terms for network services that must be delivered to the service supplier);
Search and purchase IT equipment (PC, notebook, peripheral equipment)
Active contribution to the company’s development:
Participate actively to improve the company’s activity, coming up with contended proposals regarding the IT Department activity;
Inform about the company’s domain of activity, in order to understand the requests and the necessities;
Proactive attitude in solving issues
EXPERIENCE:
SIMILAR ROLE: minimum 1 year
REQUIREMENTS:
English and Bulgarian
Specialised courses
PC literate advanced level
Exceptional presentation skills
Communication and self-control skills
Autodidact and proactive
Attention skills
Working on shift patterns: mornings, afternoons and nights
Important:
- Please note, that this role is 100% office based
- You will be working 8 hours a day on shift patterns: mornings, afternoons, and nights
- 5 days per week