The leading iGaming company is looking for a Shuffler Supervisor to join their team in Sofia, Bulgaria.
Top package for the right candidate.
This role is office based.
Responsibilities:
- Prepares and shuffles the playing cards at the game tables according to procedures and in due time
- Verifies and ensures the quality of the playing cards and observes the proper functionality of the equipment (card shoe, storage boxes, working table etc.)
- Assigns tasks to shuffler.
- Oversees opening and closing of tables
- Schedules daily employee tasks and pits.
- Monitors employee work habits and makes sure tasks are completed in a timely way.
- Conducts performance reviews.
- Writes up reports of employee behavior or customer complaints.
- Keeps work area clean and organized.
- Motivates employees for strong work performances.
- Welcomes, coaches and mentors new commers.
- Addresses and resolves team complaints.
- Responds quickly and practically to emergencies, crises, or unexpected problems during the shift.
- Ensures constant integrity of the games by following all internal rules and communications.
- Restocks and monitors equipment in the Shuffler’s room.
- Stores card’s inventory and documentation to be filled in correctly and timely.
- Makes sure daily shuffles and/or goals are met.
- Ensures that inventory is accounted for.
- Keeps supervisor and upper level management apprised of daily operations.
- Processes paperwork for HR or upper management as required.
- Trains new employees.
- Time will be spent on the gaming floor, performing shuffler duties but mostly overviewing performance of the shufflers and the dealers, reporting immediately to management any breach of internal procedures.
- Daily physical activity, such as shuffling, walking, and standing, is required.
Requirements:
- 6+ months experience in a similar position
- Communicative English
- Native level of Bulgarian language
- Exceptional presentation skills
- Communication and self-control skills
- Attention skills
- Works well with a team.
- Exhibits strong interpersonal and customer service skills.
- Maintains professional but friendly demeanor.
- Demonstrates familiarity with basic computer programs, such as Word and Excel.
- Is familiar with inventories.
- Manages time effectively and efficiently.
- Pays close attention to detail.
- Is capable of disciplining or reprimanding employees when necessary.
- Responds calmly and professionally to emergencies, angry people, or other stressful situations in the workplace.
- Demonstrates ability to multitask on a daily basis.
- Exhibits broad familiarity with company products and equipment.
Important:
- Please note, that this role is 100% office based
- You will be working 8 hours a day on shift patterns: mornings, afternoons, and nights
- 5 days per week
If you are interested in this position, please apply now by filling out the form below.